We strive to ensure that our customers are fully satisfied with their purchase. Each piece of art is carefully crafted, and we take pride in offering high-quality artwork. However, we understand that sometimes a customer may wish to exchange their purchase for another piece.
Please note that we do not offer refunds. Instead, we are happy to facilitate an exchange for a different artwork of your choice, provided the request meets our exchange policy criteria. If you receive a piece of artwork that is damaged during transit or if you feel it does not meet your expectations, you may request an exchange within 7 days of receiving the artwork.
To initiate an exchange, please contact us at sajsart@gmail.com with your order number, along with clear photographs of the artwork if it arrived damaged. Once we receive your request and approve the exchange, we will guide you through the process of returning the original artwork and selecting a new piece from our collection.
Returned artwork must be sent back in its original packaging and in the same condition as it was received. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged in return transit. You will be responsible for covering the return shipping costs, except in cases where the artwork was damaged upon delivery.
Upon receiving the returned artwork in good condition, we will issue a credit towards the new piece of your choosing. If the new piece is of a higher value, you will be required to pay the difference. If the chosen piece is of a lower value, the remaining balance will be applied as a store credit, which can be used for future purchases.
Exchanges are available for original artwork only. Custom or commissioned pieces, as well as digital downloads or sale items, are not eligible for exchange. Please keep this in mind when making your selection.
If you have any further questions about our exchange policy, feel free to reach out to us at sajsart@gmail.com We are here to help you find a piece of art that you will love!